TERMS AND CONDITIONS

1. Bookings /reservations policy
All bookings/reservations are made through Email for the purposes of referencing.
All booking vouchers are sent via email tour client for their reference
All purchases are subject to re-confirmation within 3-4 business days.
All confirmed bookings should be confirmed with a 50% deposit to secure reservations.
The balance is paid 7 days before travel to allow us to clear with our suppliers on time.
Late reservations and modifications will attract a fee to secure reservations imposed on us by our suppliers.

2. Travelers name
All travelers/visitors are responsible to ensure their names match their passport/Id card names.

3. Inclusions/Exclusions
All inclusions on the tour package cover’s hotel service charges, Meal plan, transport(air/rail), entry & park fees, sightseeing, game drives as shown on each of the itinerary.
The Shades of Africa Travel ltd reserves the right to modify the tour arrangements for smooth operation of the tour.
The tour package doesn’t include items of personal nature, tips, gratuities.

4. Ticketing policy
All airfares or Train tickets are offered as a portion of our tour prices. These fares are subject to change without notice and on certain peak periods may not be available.
Air ticket cancellation subject airlines/Trian penalties and handing fee
All tickets for children are subject to Airline/train rules and regulations.

5. Child policy
Child above 12yrs of age sharing with 2 adults will be charged 50% of adult rate.
Children on own room sharing pay 75% of adult rate.
The company provides child seats on our fleet of vehicles on request.

6. Transport Policy
All our tour packages have included transport which is done by our fleet of vehicles
All our fleets have professional drivers/tour guides
All our fleets are fully insured incase any misfortunes
All our fleets are fully registered with the regulatory bodies.

7. Cost/Price
All our tour packages are customized as per the client request and are packaged in regards to seasons/destinations.
Price may vary with regards to the seasons/destination
All Prices are subject to 16% VAT.

8. Payment
Payment is required by credit card (Visa, MasterCard, American Express) or by cash transfer to the Shades of Africa Travel Ltd Bank Account, cheques, and pre-paid credit cards. Third parties may pre pay/credit or debit card presented at the start of the engagement must always be in the name of the traveler booking the tour package. Vouchers cannot be transferred, ie the person named on the voucher as the traveler must be the person reserves the booking.

9. Cancellation Policy:
Notice of cancellation must be made in writing to Shades of Africa Travel Ltd and the following scale of cancellation fees will be applied.

NOTE: Shades of Africa travel reserves the right to accept or decline any passenger or any trip should that person physical or mental condition impede the operation of the tour or the rights, welfare or enjoyment of other tour.